Privacy Policy

We understand the importance of protecting your personal information. This Privacy Policy outlines our commitment to safeguarding the privacy of personal information provided to us or otherwise collected by us in the course of providing our services. In this Privacy Policy, “we”, “us” or “our” means Bolder Group ABN 40 377 145 638.

1. Types of Information we Collect

We may collect the following types of personal and sensitive information:

Personal Information

Information that can be used to identify you, such as:

Name
Contact details (email, phone, address)
Date of birth and/or age
Payment details (via our third-party processor)
Employment and occupation details
Preferences, opinions or feedback
Records of our communication with you
Information about your use of our services and website, including technical and usage data (e.g. IP address, browser type, device ID, location, page visits)

Sensitive Information

We may collect sensitive information, which includes:

Racial or ethnic origin
Political opinions
Religious or philosophical beliefs
Trade union or professional memberships
Sexual orientation or practices
Criminal records
Health or biometric data
Identity documents such as your driver licence number, Medicare details, ImmiCard or passport

We will only collect sensitive information with your consent, or where otherwise required or authorised by law.

2. How we Collect Information

We collect information in a variety of ways, including:

Directly from you: when you register, contact us, complete a form, or use our services.
Indirectly: such as through your interactions with our website, emails, or social media.
Automatically: using cookies and analytics tools that track device, browser, and usage data (e.g. IP address, session duration, geographic location).
From third parties or public sources: where permitted by law or with your consent.

3. Why We Collect, Use and Disclose Information

We collect, hold, use and disclose your information to:

Provide our services, including NDIS, Aged Care and Home Care registration and support
Communicate with you and respond to enquiries
Manage administrative tasks (e.g. invoicing, record-keeping)
Improve and develop our website and services
Send you marketing communications (you can opt out at any time)
Consider employment applications
Comply with legal obligations or respond to lawful requests
Address serious threats to health or safety (where applicable)

For sensitive information, we only use or disclose it:

For the purpose it was collected (e.g. portal setup or registration)
With your consent
Where required or authorised by law
In emergencies, to protect life, health or safety